Find your answer.
Quick guides for everyday tasks, the complete User Manual, printable cheat sheets, and a real person on the phone seven days a week. Open a section below, or search across everything from the top of the page.
Quick guides
Jump straight to the answer for an everyday task. Each opens the relevant part of the User Manual.
Run an auction
The full end-to-end workflow, in order — from consignment to payout.
Open guide →Invoice & settle
Turn hammer prices into buyer invoices and consignor settlements.
Open guide →Add lots
Create consignments and add items — singly, by spreadsheet, or in bulk.
Open guide →Settings
Commission rules, buyer's premium, increments and staff access.
Open guide →Demo vs Production
The difference between your practice site and your live site.
Open guide →Item CSV Upload Fields
Every column for bulk lot uploads — required fields, examples, and the three CSV types.
Open guide →Setup & integration guides
Step-by-step guides for connecting Bidsquare to the tools around it and for bulk data work. Each opens as its own guide.
Bulk User & Consignor Upload
Import bidder and consignor accounts by CSV — prerequisites, linking, and errors.
Open guide →
QuickBooks Online
Connect your accounting, map invoices and settlements, and sync clean financial data.
Open guide →
Mailchimp Marketing Sync
Let bidders opt into your Mailchimp audience and pick their interests from their My Account area.
Open guide →SMTP Email Relay
Send transactional email from your own address — providers, sizing, and what we need.
Open guide →Editing Email Templates
Edit the wording of every system email — where to find them, what triggers each, and how to test safely.
Open guide →DIY Data Migration
Migrate your historical users, consignors, events, items, and post-sale data — step by step, with a full pre-flight checklist.
Open guide →Plan reference
Not sure what your plan includes? See the full feature breakdown across all three tiers.
Reference guides
Deeper, scannable references for day-to-day operations — keep these open beside the admin as you work.
Auction Workflow
All ten stages from consignment intake to final payout, in the correct order.
Open guide →Live Auction Clerking
Running the Live Console on sale day — bid buttons, accepting bids, and fixing mistakes mid-sale.
Open guide →Invoices & Settlements
Status lifecycles, the correct sequence, common workflows and fixes.
Open guide →Barcoding & Warehousing
Item IDs, label printing, location tracking and the physical workflow.
Open guide →Custom Fields & Statuses
Model your own cataloging and warehouse workflow with custom data.
Open guide →Advanced Settings & Configurations
Bidder security, payment gateways, email infrastructure, integrations, site SEO and more.
Open guide →Tips, Tricks & Best Practices
Field-tested guidance organized by role — admin, cataloger, finance and more.
Open guide →The full User Manual
The complete written reference — the same ground the interactive in-admin training tool covers, with the deeper "why" behind each workflow.
The User Manual mirrors the guided training tool inside your admin, so you can read at your desk what the tool walks you through on screen. Use the tool to learn by doing; use the manual to look things up and understand the reasoning. They share the same modules and groups — keep both open side by side as you onboard.
Optional add-ons
Extra capabilities you can switch on as your operation grows. Each is an optional addition to your Bidsquare contract — talk to us when you're ready.
QuickBooks Online API
Sync invoices, payments and settlements straight into QuickBooks Online — no manual re-keying at month end.
Ask about this →AI Cataloging & Categorization
Speed up intake with AI-assisted descriptions and category suggestions — reviewed by your catalogers before publishing.
Ask about this →Vault Cataloging App
Photograph and catalog lots on a mobile device during on-site intake, syncing directly to your inventory.
Ask about this →Pricing is tailored to your operation — request information and your onboarding team will follow up with the options that fit.
Get support
A real person, seven days a week. Have your house name to hand when you call.
Frequently asked questions
Short, practical answers to the things customers ask most — tagged so you know what you can fix yourself and what's best brought to us. Check here first.
Browse the FAQ →| How to reach us | Details |
|---|---|
| Phone | 1-800-657-0092 · 7 days, 9am–5.30pm ET |
| support@bidsquare.com | |
| Your onboarding manager | Your dedicated contact during onboarding — reach them by email or schedule a video call. |
| Documentation | docs.bidsquare.com — guides & quick reference, any time |
Book a pre-sale video call with your onboarding manager a few days before — a short session to answer any last-minute questions and clear up concerns, so you head into the sale with confidence.