Let's get you set up.
You've got two guides and a safe place to practice. Read the New Customer Guide first for the big picture, then work through Getting Started at your own pace. We'll be alongside you the whole way.
Your two guides
Start with the New Customer Guide for the big picture, then keep Getting Started open as your step-by-step setup map.
New Customer Guide
The big picture: your two environments, the whole onboarding journey, the end-to-end auction workflow, and where to turn for help. Read this first.
Open the guide →Getting Started
Your 30-minute map: the few tools you'll use, the order to do things in, and the one rule that keeps you safe while you practice.
Read Getting Started →All your learning happens in Demo — a full copy of the system with no real data. You cannot break anything, and your Demo stays yours for as long as you're with Bidsquare. Practice as much as you like.
Your first day, in five steps
A simple, no-pressure path for your first session. Tick each one off — we'll remember your progress on this device.
Day-1 checklist
~45 minutes, all in DemoDo these in order. Every step happens in your safe Demo environment, so there's nothing to worry about.
Your first auction, in five steps
The whole manual is there for reference — but a first sale only needs these five things, in this order.
Your first auction — the five that matter
A map, not a checklistWork through these in order. Each links to the one section that covers it — and once you've done all five, you've run a full auction end to end. Everything else in the docs is there for when a specific question comes up.
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1
Configure the basics
Your payment gateway (in Production, not Demo), buyer's premium, bid increments, tax, terms & conditions, and your bidding platforms. Your onboarding manager usually configures these with you — we take ownership of the critical business settings off your plate at launch, but it's worth understanding what's there.
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2
Create the auction
Set up the auction event itself — type, dates, and location (which controls the time zone bidders see and the tax that applies). You can do this before your catalog is finished.
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3
Add your items and their images
Add lots one at a time or in bulk by CSV, then upload photos and assign lot numbers. Selling on behalf of others? Set up the consignor and consignment first so every lot is attributed and ready to settle.
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4
Publish to every platform, then run the sale
Publish your auction so it appears on your website and connected marketplaces. For platforms that need their own feed, export your catalog images and CSV in the right format. On sale day, run everything from the Live Console.
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5
Invoice and settle
After the sale, generate and send buyer invoices, collect payment, then settle up with your consignors. This is where the auction closes the loop.
Done all five? You've run a full auction from setup to payout. From here, the rest of the docs are reference — dip in whenever a specific question comes up.
When you're stuck
You can't break anything in Demo — but here's where to turn for a hand.
| How to reach us | Details |
|---|---|
| Phone | 1-800-657-0092 · 7 days, 9am–5.30pm ET |
| support@bidsquare.com | |
| Your onboarding manager | Your dedicated contact during onboarding — reach them by email or schedule a video call. |
| Documentation | docs.bidsquare.com — guides & quick reference, any time |
Your onboarding manager would far rather you asked early than struggled quietly. Email them, book a video call, or search these pages — whatever's quickest for you.